Standardized onboarding, reduced tenant-specific work, and improved operational scalability
Global VoiceLink delivers Microsoft-focused managed services to its customers.
As the company continued to develop its Microsoft 365 and Intune service offering, it identified a need for a more consistent and scalable way to manage customer environments.
By adopting Plentics, Global VoiceLink improved onboarding processes, standardized customer environments, streamlined application management, and strengthened operational visibility across customer tenants.
Key outcomes
- Faster customer onboarding
- More standardized Intune environments
- Simplified third-party application updates
- Improved reporting and operational visibility
- Better support for helpdesk operations
Customer overview
Global VoiceLink GVL Oy provides managed services and Microsoft-focused solutions for its customers.
As customer environments became increasingly important to manage consistently, the company began evaluating alternatives that would help improve operational efficiency and service scalability across Microsoft 365 and Intune environments.
The challenge
Global VoiceLink initially started exploring alternatives after experiencing challenges with its previous management approach.
The company was looking for a better way to:
- manage Microsoft 365 customer environments consistently
- reduce manual operational work
- improve onboarding processes
- standardize customer configurations
- simplify application lifecycle management
As customer environments grow, tenant-specific work can become increasingly difficult to scale.
Global VoiceLink wanted a more repeatable operating model.
The Plentics approach
Plentics introduced a more standardized approach to managing Intune environments.
Using templates and standardized operational models, Global VoiceLink gained a more consistent way to onboard and manage customer environments.
At the same time, Plentics improved how third-party applications could be maintained across multiple customer tenants.
“Plentics enables third-party application updates very effectively. It also helps standardize customer environments using templates. Work becomes more standardized and reduces tenant-specific adjustments.”, Marko Tarvainen, CEO
Outcomes
Faster customer onboarding
Standardized templates and repeatable deployment models have simplified the onboarding of new customer environments.
This reduces dependence on individual implementation approaches and helps maintain a more consistent service model across customers.
“Work becomes more standardized and reduces tenant-specific adjustments.”, Marko Tarvainen, CEO
Controlled third-party application updates
One of the most significant operational improvements has been the ability to manage third-party application updates more consistently.
This helps ensure customer environments remain up to date while reducing manual maintenance effort.
“Third-party application updates are extremely important.”, Marko Tarvainen, CEO
Better support for helpdesk operations
Improved visibility and more consistent environment management help support day-to-day service desk operations.
This creates a stronger operational foundation for identifying customer needs and responding more effectively.
“It helps the helpdesk team, and we hope it will also help account managers react more effectively to customer needs visible in their environments.”, Marko Tarvainen, CEO
Improved reporting and visibility
Reporting capabilities provide better insight into customer environments and help support service development discussions.
Improved visibility makes it easier to understand environment status and communicate value to customers.
“Introducing new applications becomes significantly easier, and the reporting capabilities are valuable additions.”, Marko Tarvainen, CEO
Impact on competitiveness
For Global VoiceLink, the biggest value comes from creating a more scalable operational model.
When applications, configurations, and operational practices can be managed more consistently across customer tenants, new services can be introduced faster without increasing operational complexity at the same rate.
This allows the organization to:
- onboard customers more efficiently
- deliver services more consistently
- reduce tenant-specific work
- improve operational scalability
- strengthen service quality
“The deployment of new services becomes faster when applications can be deployed centrally, reliably, and quickly across multiple tenants at once.”, Marko Tarvainen, CEO
Customer experience
Global VoiceLink also highlighted the importance of support quality and product development responsiveness.
According to the company, support requests are handled quickly and product development responds actively to customer needs.
“Excellent support service. Responses come very quickly, and product development moves forward rapidly.”, Marko Tarvainen, CEO
Key takeaways
Global VoiceLink uses Plentics to create a more standardized and scalable approach to Intune service delivery.
The most significant benefits include:
- standardized customer environments
- faster onboarding
- simplified application management
- improved reporting
- better operational visibility
- reduced tenant-by-tenant work
By moving toward standardized service delivery, Global VoiceLink is strengthening its ability to scale Microsoft Intune services across multiple customer environments.
Related capabilities/features
- Feature Table
- Endpoint Management
- Third-Party Application Management
- Dynamic Alerts & Reports
- Why Plentics
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